Policies

---

1. Access and Equity Policy 2012

Working effectively with others

The Western Australian government states that access to employment and training should be available regardless of gender, socioeconomic background, disability, ethnic origin, age or race. Australia is a diverse culture and businesses need to reflect this through a focus on access and equity policy.

Fire Alert will provide training and assessment that subject to Training Package guidance, can be modified including the physical environment, equipment and training and assessment materials for learners. We believe strongly in the notion that the destination for all learners is the same but the journey may be different. Employers and participants are required to contact Fire Alert to inform us about access and equity concerns: admin@firealert.com.au

Our Access and Equity Operating Principals:

• Fire Alert's training and assessment services are delivered in a non-discriminatory, open and respectful manner.
• Fire Alert as an RTO, will ensure that our trainers and staff are appropriately skilled in access and equity issues, including cultural awareness and sensitivity to the requirements of clients with special needs at our induction program.
• Fire Alert will liaise with workplace management (Pre Registration process) to ensure that facilities provide access to clients of all levels of mobility, physical and intellectual capacity (In some circumstances we may require learners to contact other organisation to strengthen English competency.
• Client selection for training opportunities is conducted in a manner that includes and reflects the diverse client population. This web site provides information for potential participants so that they can make an informed choice. Fire Alert encourages the participation of clients from groups traditionally disadvantaged in the labor market.
• Fire Alert is aware and will try to ensure that training is culturally inclusive subject to information provided by the client.
• We are accountable for our performance in adhering to the principles of this policy, and welcome feedback as part of our quality improvement process.

Feedback addressed to:

CEO Fire Alert
admin@firealert.com.au

2. Payment Policy 2012

Fire Alert does not hold fees in advance as we prefer to send invoices to our clients via e-mail or mail requiring payment for services within 14 days after receipt of the invoice. We prefer payment to be made through our banking facility or by cheque to our business address noted on the invoice.

3. Code of conduct

Our Code of Conduct is basically a set of standards describing the behavior we expect from our own people and we expect this conduct to be an integral part of the way we work every day.

• Be open and honest at all times;
• Be respectful and courteous in their dealings with all clients;
• Inform clients of their rights, obligations and entitlements;
• Ensure that provision of information is current, accurate impartial and consistent;
• Ensure that advice about training options, particularly National Training Packages, best reflects the training needs of the host employer and the Australian Apprentice;
• Be easy to contact by telephone or email;
• Respond quickly and accurately to requests for information;
• Treat complaints seriously and learn from them;
• Comply with obligations under laws such as the Privacy Act 1988, the Freedom of Information Act 1982 and the Trade Practices Act 1974;
• Make available to any interested persons details of the controls and arrangements put in place to manage conflict of interest matters where such conflicts exist

4. Fire Alert cancellation/reschedule policy

Please note that late cancellations for training within 24 hours will necessitate the payment of an administration fee of $50.00. You are required to notify Fire Alert through our E-mail or business address so that cancellation occurs before the 24 hour cancellation period. However in most circumstances we are happy to reschedule training to a suitable time in which no administration fee will apply (You may be required to sit in with another external training group)

5. Refund policy

As an RTO we do not collect funds or fees prior to delivering training and assessment. Participants including members from an employer group who are deemed not competent will not be eligible for refund and will be required to conform with our re-sit policy.

6. Assessment Re-Sit policy

When participants do not achieve competencies in either theory or practical assessments they are offered a re-sit within 2 weeks. This time period is required so that each participant maintains recent information and skill levels that will support competency achievement.

Administration

• Fire Alert will offer the participant a re-sit for either theory, practical or both as soon as possible.
• Book within 2 weeks (unless extenuating circumstances).
• Re-sits can be included in future training courses as an extra participant.
• A payment fee of 50% of unit costs is required for administrative purposes.
• Participants will be contacted to ensure that the training date/time is communicated effectively.

If you would to know any additional information please contact Fire Alert:

admin@firealert.com.au
Ph.0417777811

7. Training and Assessment Guarantee

Fire Alert provides nationally accredited training for the unit of competency "Use portable fire fighting equipment" PRMPFESO5B in addition to future accredited units. The business guarantees the completion of training and assessment once the client has confirmed the booking date. If Fire Alert cannot provide training and assessment due to a valid reason (severe weather), we will arrange for a new course date and time to the satisfaction of the client.

8. Cross cultural awareness

The CEO of Fire Alert has completed the Cross Cultural Awareness program at Bold Park, Perth (2010) to gain an understanding of the challenges that indigenous communities face and to further develop interactive and cross cultural communication skills. We urge business, community and indigenous groups to register for fire safety training which reinforces our philosophy of providing training to disadvantaged groups. Consequently we are now offering 10% discount for our accredited training.